Made in Australia
Insane Signs & Print (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.insanesigns.com.au, contact us or use our printing and signage services.
Information we collect
Depending on your dealings with us, we may collect:
- Your name, business name, email address and phone number.
- Billing, delivery and installation addresses.
- Details of enquiries, quotes, orders and correspondence.
- Artwork, photographs and other files you provide that contain personal information.
- Billing and payment records relating to your orders.
We generally collect this information directly from you when you contact us, request a quote, supply artwork or place an order. We may also receive information from someone acting on your behalf, such as a colleague arranging an order.
You can make a general enquiry without identifying yourself, but we may need your contact and project details to provide a quote or fulfil an order.
How we use information
We use personal information to:
- Respond to enquiries and prepare quotes.
- Design, produce and supply printing and signage.
- Communicate about artwork, approvals and orders.
- Arrange delivery or installation.
- Manage accounts, payments and business records.
- Improve our services and meet applicable legal obligations.
If we send promotional emails, we will do so with consent or as otherwise permitted by law. You can opt out using the unsubscribe option or by contacting us.
When we share information
We may share relevant personal information with service providers who help us operate our business or fulfil your order. These may include IT and website providers, payment providers, couriers, installers and professional advisers.
We may also disclose information where required or authorised by law. Where you ask us to print personal information in artwork, that information will appear in the finished products supplied as instructed.
Storage and security
We hold personal information in business systems, electronic files and, where needed, paper records. We take reasonable steps to protect it from misuse, loss, unauthorised access, alteration and disclosure.
We retain personal information for as long as reasonably needed for the purposes described in this policy and applicable legal requirements. When it is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Access and correction
You can contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. If we cannot fulfil your request, we will explain why, subject to applicable law.
Privacy enquiries and complaints
If you have a privacy question or complaint, please contact us and provide enough detail for us to investigate.
We will review your concern, contact you if we need more information and aim to respond within 30 days.
If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au to enquire about available complaint options.
Changes to this policy
We may update this policy as our services or practices change. The current version will be published on our website with the updated date.